Responsible Gaming
at ao99
ao99 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We believe that gambling should be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or family conflict. This page outlines the tools, policies, and support channels available to help you stay in control.
How ao99 Protects Its Players
Every player on the ao99 platform has access to a full suite of responsible gaming tools, educational resources, and direct support — all designed to keep gaming safe, voluntary, and enjoyable.
ao99 enforces a mandatory minimum age of 21 years for all registered players in Bangladesh. Every account undergoes identity verification before withdrawals are processed. Accounts found to belong to underage individuals are permanently closed without exception, and all deposits are returned in full.
ao99 allows players to set daily, weekly, or monthly deposit limits on their accounts at any time. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours — giving you a genuine financial safety net rather than a token gesture.
Extended gaming sessions can cloud judgement and increase the risk of chasing losses. ao99 provides configurable session time reminders that alert you when you have been playing for a set duration. You can set reminders at 30-minute, 1-hour, or 2-hour intervals through your account settings.
A time-out is a short-term voluntary break from the ao99 platform. You can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During an active time-out, your account is locked, all promotional communications are suspended, and no deposits can be made — regardless of device or payment method.
For players who need a longer break, ao99 offers self-exclusion periods of 3 months, 6 months, 12 months, or permanent exclusion. Self-exclusion is irreversible for its full duration. No re-registration attempts will be accepted, and ao99 will make every reasonable effort to identify and close any new accounts opened during an active exclusion period.
ao99's English-speaking support team is available around the clock, every day of the year, including Eid, Victory Day, and all public holidays in Bangladesh. If you are concerned about your gambling habits — or those of someone you care about — please reach out. All responsible gaming conversations are handled with strict confidentiality and zero judgement.
Your Self-Protection Toolkit
ao99 has built its responsible gaming tools to be genuinely effective — not simply present for regulatory appearance. Every tool described below is available free of charge to all registered players, can be activated without contacting support, and takes effect immediately upon request.
We strongly encourage all ao99 players to set a deposit limit when registering their account and to review that limit regularly in light of their personal financial circumstances. Responsible gaming begins with honest self-assessment, and ao99 is here to make that as straightforward as possible.
If you are struggling to access any of these tools, or if you believe your account has been compromised and you are unable to request a self-exclusion, contact the ao99 support team immediately at [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Cap the total amount you can deposit within a given time frame. Choose daily, weekly, or monthly limits in Bangladeshi Taka (BDT). Limits can be reduced at any time with immediate effect, but increases require a mandatory 24-hour review period.
- Log in to your ao99 account
- Navigate to Account Settings
- Select "Responsible Gaming"
- Set your preferred limit in ৳ BDT
- Confirm — takes effect immediately
Take a voluntary short-term break from ao99. Choose from 24 hours, 48 hours, 7 days, or 30 days. During the time-out, your account is fully locked. No deposits, no bets, no promotional emails.
- Log in to your ao99 account
- Go to Account Settings
- Select "Take a Break"
- Choose your time-out duration
- Confirm — account locks instantly
Request a long-term exclusion from ao99 for 3 months, 6 months, 12 months, or permanently. Self-exclusion cannot be reversed during its active period. This is the most powerful tool available for players who need serious distance from gambling.
- Email [email protected] or use Account Settings
- State your preferred exclusion duration
- Identity verification will be requested
- Exclusion applied within 24 hours
- Cannot be reversed for full duration
Configure session time reminders that appear on screen after a set interval. These notifications display your current session duration and cumulative spend, giving you a clear picture of your activity before continuing.
- Go to Account Settings on ao99
- Select "Session Reminders"
- Choose interval: 30 min, 1 hr, or 2 hrs
- Reminder appears on all device types
- Contact support to adjust at any time
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are widely recognised indicators that gambling may have moved beyond healthy entertainment. If several of these apply to you, please reach out for support.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gaming self-assessment frameworks. They are not a clinical diagnosis — but answering them honestly can help you understand your relationship with gambling more clearly.
If you answer "yes" to three or more of these questions, ao99 strongly encourages you to set a deposit limit, take a time-out, or speak with our support team. If you answer "yes" to five or more, please consider requesting a self-exclusion immediately.
Remember: requesting a self-exclusion is a sign of strength and self-awareness, not weakness. ao99 fully supports players who make this choice and will honour all self-exclusion requests without question.
21+ Strictly Enforced at ao99
ao99 enforces a strict minimum age of 21 years for all players registered on the platform. This requirement applies to all players based in Bangladesh, regardless of location, device, or payment method used.
Every ao99 account is subject to identity verification (KYC) before withdrawals are approved. During this process, players must submit valid government-issued identification confirming their name and date of birth. Accounts that cannot be verified as belonging to an individual aged 21 or above will be permanently closed.
ao99 also strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the ao99 platform, please contact [email protected] immediately with the subject line "Underage Access Report". ao99 will investigate and act on all such reports within 24 hours.
If you are a player who is concerned that you may have registered before reaching the required age, please contact our support team immediately. ao99 will handle this situation with discretion and in accordance with our responsible gaming policies.
All ao99 players must complete identity verification before withdrawals are processed. Accepted documents include the Bangladesh National ID Card (NID), passport, and driving licence. Date of birth is cross-checked against the minimum age requirement of 21 years at the point of verification.
Any account confirmed to belong to a player under 21 years of age is permanently closed without appeal. All deposits associated with the underage account are returned to the originating payment method. ao99 reserves the right to report suspected underage gambling to relevant authorities.
ao99 recommends that households with minors make use of parental control software to restrict access to online gambling websites. If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, please ensure appropriate content restrictions are in place.
We Are Here When You Need Us
ao99's responsible gaming support team is available 24 hours a day, 7 days a week. All contact is treated in strict confidence. You do not need to be in crisis to reach out — even a simple question about deposit limits or time-out options is reason enough to get in touch.
For responsible gaming enquiries, self-exclusion requests, or any concern about gambling behaviour — yours or someone else's — email the ao99 team. Plain text address — not a clickable link:
- Self-Exclusion Request — to activate an exclusion period immediately
- Deposit Limit Request — for help setting or adjusting limits
- Time-Out Request — to lock your account for a set period
- Responsible Gaming Query — for general questions or concerns
- Underage Access Report — if a minor may have accessed the platform
- Account Closure Request — to permanently close your ao99 account
All responsible gaming conversations with the ao99 support team are handled with strict confidentiality. Your enquiry will never be shared with third parties, used against you in any account decision, or referenced in marketing communications. ao99's responsible gaming team operates independently of the commercial operations of the platform.
- No judgement — all enquiries welcomed
- Zero cost — all tools are free
- Fast response — urgent cases prioritised
- Fully confidential — privacy guaranteed
- Available in English 24/7 — BST UTC+6
Play Smart. Play Responsibly.
ao99 is built for adults aged 21 and above who approach gaming as entertainment. Explore our games, read our FAQ, or log in to manage your responsible gaming settings today.